Update: Bogus PC Repair Scam

In follow up to the last post regarding the Telephone PC Repair scam we advised people about a few days ago we are now pleased to announce that the West Sussex County Times newspaper has also began highlighting this scam to the general public in the area. If anyone experiences this or similar scams Becky Churcher of the West Sussex County Times would like to hear from you. She can be contacted on 01403 751200.

In follow up we thought we would also make people aware of a second ploy being used by these fake technicians to gain access to peoples PC’s and bank details.

Some people have been told to follow a set of instructions by the person on the telephone which ultimately leads them to the “Event Viewer” console within Windows. Once there, the bogus technician asked them to check the ‘system’ and ‘security’ logs to see if any “warnings” or “errors” were present. When the people in question seen that there was infact some warnings and errors present, the guy on the telephone then told them this was proof that they had a dangerous virus on their system. They then went onto to tell the people that they could fix the problem right away for them if they paid a certain amount of money via credit card and allowed them remote access into their systems.

These logs, which are referred to, will normally always contain error or system warnings, even on a brand new laptop or PC. A warning or error can be created by something as simple as your anti-virus scanner trying to do an update when your computer is not connected to the Internet. Just because the logs on a computer lists errors and warnings does not necessarily mean the computer has a fault or a virus. This is purely a scare tactic to try to get people to divulge their bank / card details and let these bogus technicians have access to their systems. Please be vigilant.


  • Comments by David Morgan
  • Many thanks Dominic for your speedy response to our computer problems. You arrived promptly and solved the problems very quickly and helped us to understand a few elementary procedures at a very reasonable cost. We would highly recommend you to others who suffer computer problems and no doubt we will require your services in the future.

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