News

Announcement: News

Welcome to the Horsham PC Repair News section.

Over the coming months we hope to put up some good tips and tricks for keeping your PC working at full performance.  Hopefully over time we may also be opening up a general computer users forum where the people of Horsham will be able to share their tips and tricks with other users.

Keep watch for more news.

Bogus Computer Repair Telephone Calls Started Again

Just had an email from a customer and it seems that the bogus computer repair calls are starting up again in this area. This is the third person we have had contact us in 2 weeks. Here is a copy of Phil Blagdens experience:

Just thought i’d drop you a line about what I suspect is an update of the fake telephone computer technician scam. I got a call this morning from an Asian sounding gentleman claiming to be calling on behalf of Microsoft, I just wish they had that level of customer service!! He wanted me to switch on the computer as he claimed I had viruses and malware on my computer. I’m that stupid so I told him to get lost.
Coincidentally I got a call from my Mum later, as she was worried because she had had just the same call today. Fortunately she was in the middle of baking at the time and so gave the caller short shrift.
Regards, Phil

Website Design & Hosting

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Update: Bogus PC Repair Scam

In follow up to the last post regarding the Telephone PC Repair scam we advised people about a few days ago we are now pleased to announce that the West Sussex County Times newspaper has also began highlighting this scam to the general public in the area. If anyone experiences this or similar scams Becky Churcher of the West Sussex County Times would like to hear from you. She can be contacted on 01403 751200.

In follow up we thought we would also make people aware of a second ploy being used by these fake technicians to gain access to peoples PC’s and bank details.

Some people have been told to follow a set of instructions by the person on the telephone which ultimately leads them to the “Event Viewer” console within Windows. Once there, the bogus technician asked them to check the ‘system’ and ‘security’ logs to see if any “warnings” or “errors” were present. When the people in question seen that there was infact some warnings and errors present, the guy on the telephone then told them this was proof that they had a dangerous virus on their system. They then went onto to tell the people that they could fix the problem right away for them if they paid a certain amount of money via credit card and allowed them remote access into their systems.

These logs, which are referred to, will normally always contain error or system warnings, even on a brand new laptop or PC. A warning or error can be created by something as simple as your anti-virus scanner trying to do an update when your computer is not connected to the Internet. Just because the logs on a computer lists errors and warnings does not necessarily mean the computer has a fault or a virus. This is purely a scare tactic to try to get people to divulge their bank / card details and let these bogus technicians have access to their systems. Please be vigilant.

WARNING: Bogus Computer Repair Telephone Calls

Just thought we would highlight a new scam that seems to be going around the Horsham Area at the moment. A few people, including myself, have received telephone calls from a supposed company claiming to be accredited to Microsoft. They basically call you up and tell you they are from Microsoft and that they have noticed your computer is running slow. They then start to give you a whole run down of things they think may be happening to your computer (things like: you have a slow Internet connection, your computer is running slower than normal, your computer is sending private information over the Internet, you have a virus etc). They tell you they have detected these things happening and that they are calling to fix the problem for you FOC. (At this point I asked they guy I was speaking to who the company was and was told Microsoft. When I told him I was a technician with affiliation to Microsoft the Indian guy (whom I was speaking to) put the phone down on me.)

Some other people I have spoken to unfortunately have believed what these guys are telling them and have not questioned their authenticity. As a result they were then told to download a small program which gave the so called technicians control of their computers and then most found within a very short period of time their computer had been hacked into and details had been stolen, viruses had been activated and some were even locked out of their own systems.

If anyone calls you up and tells you they have found something wrong with your computer, or that they have detected a virus on it, they are lying to you. No-one can diagnose or monitor faults from a remote location (or over the Internet) unless you personally have installed programs onto your system to allow them to do so. At times a qualified technician may offer you remote assistance (which would require you to download and install a small program onto your system – but this would only be at your request.) Please make your friends aware of this scam as many people in our community have already been hit by this and similar things.

New Users Forum Open

Well, we eventually got around to it and the new Horsham Users Forum is open. 

Please feel free to use this area to pass on any tips / tricks you may have to other users in Horsham. Please note: initially all posts will be moderated by an administrator.

Have fun.

Testimonials

  • Comments by David Morgan
  • Many thanks Dominic for your speedy response to our computer problems. You arrived promptly and solved the problems very quickly and helped us to understand a few elementary procedures at a very reasonable cost. We would highly recommend you to others who suffer computer problems and no doubt we will require your services in the future.

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microsoftcert Horsham PC Repairs Laptops Network Wireless


microsoftcert Horsham PC Repairs Laptops Network Wireless